Return policy

Returns

We offer a 14 day satisfaction guaranteed return policy for all jewelry in its original condition. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping.

 

Please Note:

  • Articles bought on sale can not be exchanged or returned.

 

To return an item please follow the following process:

  • first send us a mail at contact@moonrock-jewelry.nl with the reason you want to return it.

  • ensure the item is in undamaged state,

  • ensure that is not worn or used,

  • include the original packaging.

  • Please send your return package to the following address:

 

Moonrock Jewelry
Churchilllaan 78-3
1078 EK Amsterdam
The Netherlands

Please include a note in your return package with your full name or emailadress.

 

Once your return has been processed a refund will be posted to your original method of payment, you will receive an email notification when this happens. Please allow up to 14 days for your refund to appear in your (credit) card transaction.

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